How to submit a complaint to the prosecutor's office electronically: through State Services and the website of the Prosecutor General's Office, step-by-step instructions, sample application

In particularly difficult and dangerous situations, citizens have to turn to prosecutorial oversight bodies to protect their legal rights and interests. Today this can be done during a personal visit, via Russian Post or through the global network. How to submit an application to the Prosecutor's Office via the Internet? You need to make sure that the recipient is selected correctly and prepare a letter drafted in accordance with applicable rules and regulations. The requirements for writing complaints are set out on the website of the regulatory structure itself and third-party resources.

Appeal to the prosecutor's office to take prosecutorial response measures

This general supervisory body is called upon to identify violations of law and promptly eliminate them in accordance with the Constitution. The beginning of such a procedure is filing a complaint, and it can be sent in writing or online, remotely. The subject of a complaint to the prosecutor's office may be the following:

Actions or inactions of bailiffs, representatives of the tax inspectorate, civil servants, employees of investigative and law enforcement agencies, the penal service, the FSB.
Employers who do not comply with labor laws, withhold wages, and illegally fire employees.
Negligence of management companies, other violations in the housing and communal services sector.
Violation of the rights of consumers, unlawful actions of sellers, manufacturers, organizations providing services.
Problems in the sphere of commercial and non-profit institutions, public associations.

Methods for submitting documents

For the convenience of citizens, a whole list of methods has been developed to transfer a complaint to the prosecutor’s office.

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You can perform the action using one of the following methods:

during a personal visit to the prosecutor's office. In this situation, it is recommended to additionally describe the essence of the complaint to an authorized person. If required, prosecutors may invite the citizen to record the requirements in writing. However, experts advise preparing a complaint in advance and bringing it to the regional authorized body;
send papers to the prosecutor's office via Russian Post;
Place your request in the mailbox. It is specially located in each division of the prosecutor's office;
use online services. Remote contacting the prosecutor's office is permissible through the official website of the organization.

In 2011, the Investigative Committee was removed from the structure of the prosecutor's office. As a result, separate departments emerged. Therefore, in 2022, the prosecutor’s office will not be involved in criminal proceedings.

General order, legal regulation

The preparation of the document is regulated only by the Instructions approved by Order No. 45 of the Prosecutor General's Office. There are no strict requirements for design, so anyone can cope with the writing.

An appeal to the prosecutor's office with a request to conduct an inspection can be individual or collective. In the latter case, two or more people apply for protection of their rights, and the document can also be adopted at a rally and signed by its participants.

A required element is the sender's details. There is no direct prohibition on anonymous complaints; they will be registered and considered as a general rule, but you will not receive an official response, nor will you be able to monitor the progress of the inspection.

The document is sent in writing, including in person to the prosecutor's office, by registered mail and notification of successful delivery, or by telegraph. Oral transmission of information during a personal reception is allowed. Another way is electronically. The appeal is submitted on the official website of the regional authority or on the State Services portal.

General requirements for drawing up an appeal

The official website of the Prosecutor's Office of the Russian Federation sets out the criteria that citizens' appeals must meet. It is indicated that complaints that:

contain offensive language, obscene language;
written in capslock, not divided into logical parts and sentences;
contain an incorrect address of the originator;
include incomprehensible abbreviations and lack logic;
are not addressed to the prosecutorial supervisory authority.

If you decide to write to the supervisory authority via the Internet, study the sample complaint to the Prosecutor General's Office. This way you will understand the logic of drawing up the document and the style of presenting the facts, so as not to disrupt the order of circulation.

As a general rule, when applying online, it is necessary to indicate the applicant’s contact information. There is a special form for them that must be filled out. If a citizen does not provide his full name, the complaint will be considered anonymous and will not be considered.

The appeal is written in business language, devoid of emotion, regardless of the details of what happened. The text should be concise, but filled with facts. Refuse to provide false information: if a lie is revealed, you may be held accountable.

A complaint to the General Prosecutor's Office, brought in person or sent via the Internet (https://ipriem.genproc.gov.ru/contacts/ipriem/send/), is an official letter. It is registered with the regulatory authority, and after the investigation, the applicant receives a response. This can be an email or a regular letter with the results of the check.

How to write a letter about an inspection, sample

As mentioned earlier, the document is drawn up in free form, but certain information is required. A sample complaint to the prosecutor's office includes the following:

The name of the body to which the official paper is sent, or the full name of its representative.
Sender's details, his address for sending a response.
Presentation of the issue in essence.
Signature and date.

Sample complaint to the prosecutor's office
The complaint describes the circumstances that preceded the offense (application to a government agency, conclusion of an agreement). Indicate the features of the legal relationship with the person who committed the violation of the law. Clearly describe what exactly you consider illegal, listing the circumstances of each case.

If there are details of a decision that contradicts the normative act, they are also noted. At the final stage, requirements are specified (conducting an unscheduled inspection, bringing the perpetrators to administrative and criminal liability).

A letter to the prosecutor's office about taking measures to eliminate violations may contain attachments that serve as evidence that you are right. These include contracts, agreements, medical documents, payment receipts, photocopies of decisions and resolutions made.

The process of drawing up a collective statement

The prosecutor's office is ready to consider individual and collective applications. The latter type of complaint is considered more effective, since it indicates that the violation is widespread. Therefore, if the rights of several persons were violated at once, it makes sense to unite. However, when drawing up such a complaint to the prosecutor’s office, a number of features must be taken into account. Most parts are corrected.

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When figuring out how to write a statement to the prosecutor’s office, it is important to follow the following rules:

Initially, information is recorded in the introductory part. To do this, a so-called header is placed in the upper right corner. It records to whom the complaint is sent. Then the personal information of all persons who submit a complaint is listed. The list of citizens can be quite large. Therefore, it is permissible to elect one’s own representative. Additionally, you can use the phrase “from the organization’s staff” or another definition equivalent to it. In this situation, the list of applicants is provided in the form of a separate document and is recorded in the list of attachments;
The main part is filled in. Here we have to record a violation committed against a group of people. Typically, a collective complaint to the prosecutor's office is large in volume. It is necessary to state in as much detail and at the same time briefly the essence of the problem and the demands put forward;
the final part is written. It will also be quite voluminous. All attached papers are recorded in the document. Then the complaint is signed. All citizens sending a document to the authorized body are required to put them down. If at least one signature is missing, the paper is considered invalid.

Collective filing of a complaint with the prosecutor's office has a number of significant advantages. Such papers are considered more carefully. The work of the prosecutor's office staff is greatly simplified.

Appeals prepared by several persons at once are rarely left without consideration. An application drawn up by one citizen is much easier to reject.

The complaint may simply get lost. This is not the case with collective requests. They are rejected only if gross violations are committed or false documents are attached. Joint complaints often give positive results.

Time frame for consideration of the issue

Based on the results of the verification, the appeal can be satisfied, rejected and clarified. In the first case, specialists take the necessary measures to fully or partially satisfy your request and cancel the decision of the lower-ranking prosecutor. If rejected, government officials consider the stated requirements to be inconsistent with the law. When providing clarification, prosecutors advise the applicant on legal issues.

According to Art. 3 orders of the Prosecutor General's Office of Russia dated January 30, 2013 N 45, appeals to the prosecutor's office are considered or redirected to other authorities within 7 days. The applicant is also informed about this within 7 days.

According to the order of the Prosecutor General's Office of Russia dated January 30, 2013 N 45, in general, citizens' appeals are considered within 30 days from the date of their registration. If the complaint does not require detailed study and prosecutorial verification, the period for responding to it is reduced to 15 days.

If it is necessary to conduct an additional investigation, request materials from citizens and other authorities, the duration of the procedure may be increased, but not more than a month.

Grounds for filing a complaint

According to the provisions of Art.
10 Federal Law 2202-1, the prosecutor's office considers issues regarding applications, complaints and other requests related to violations of laws. Therefore, you should complain to the prosecutor’s office if there is non-compliance with legal requirements on someone’s part. You can file a complaint with the prosecutor, for example, about the inaction of the police, prosecutor or investigator. Detailed instructions on the procedure for considering citizens' appeals were approved by Order of the Prosecutor General's Office dated January 30, 2013 No. 45.

Who can you complain about?

Failure to comply with legal requirements and violation of human rights and freedoms can occur in a wide variety of life circumstances. Therefore, the circle of organizations and individuals whose actions (inactions) the prosecutor needs to complain about is practically unlimited. You can file a complaint with the prosecutor's office:

to the employer;
to the management company;
on the actions of officials;
to the tax office;
for a doctor;
for a notary;
to the judge;
for the teacher

and so on.

You can even complain about a prosecutor's office employee to a higher prosecutor. At the same time, you should be aware of the nuances, taking into account which you should contact the prosecutor’s office. For example, a complaint about non-execution of a court decision, if it is not executed voluntarily by the person against whom the decision was made, for example, on the payment of alimony, should be sent to the bailiff service. If, after such an appeal, the non-execution of the court decision is a consequence of insufficient measures taken by the bailiff, then you need to file a complaint with the prosecutor's office about the inaction of the bailiffs.

Nothing bad will happen if the complaint to the prosecutor is sent to the wrong address. In this case, the applicant will receive a notification from the prosecutor's office that the application will be forwarded to another agency within its competence. But if the issue requires an urgent solution, then the addressee should be chosen carefully.

When a complaint remains unanswered

Here are the reasons why representatives of the authority do not respond to the sent document:

The complaint does not contain the full name of the person applying and a return address for sending a response (in this case, the application will be considered anonymous).
The document does not contain the information required for its mandatory review and approval.
The prosecutor cannot determine the essence of the appeal.
The applicant directly interferes with the competence of the prosecutor's office.
The text of the complaint is unreadable, the specialist cannot identify the person’s details.
The document contains obscene language, insults, and threats against the life and property of other citizens.
There is no clearly discernible logic or meaning in the complaint.

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Gavrilova Olga

Work experience as a lawyer - 21 years. Since 2015, he has been an expert of the Commissioner for the Protection of the Rights of Entrepreneurs in the Chelyabinsk Region A.N. Goncharov.

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If the document does not fall within the competence of the prosecutor's office, it is forwarded to the appropriate body that has the right to consider it. The person receives a corresponding notification. If the official paper was left unanswered, you have the right to re-apply; the number of such applications is not limited.

Which prosecutor's office should I file a complaint with?

Altai region
Lipetsk region
Republic of North Ossetia
Amur region
Moscow region
Republic of Tatarstan
Arhangelsk region
Murmansk region
Tyva Republic
Astrakhan region
Nenets Autonomous Okrug
The Republic of Khakassia
Belgorod region
Nizhny Novgorod Region
Rostov region
Bryansk region
Novgorod region
Ryazan Oblast
Vladimir region
Novosibirsk region
Samara Region
Volgograd region
Omsk region
Saint Petersburg
Vologda Region
Orenburg region
Saratov region
Voronezh region
Oryol Region
Sakhalin region
Jewish Autonomous Region
Penza region
Sverdlovsk region
Transbaikal region
Perm region
Sevastopol
Ivanovo region
Primorsky Krai
Stavropol region
Irkutsk region
Pskov region
Tambov Region
Kabardino-Balkaria
Republic of Adygea
Tver region
Kaliningrad region
Altai Republic
Tomsk region
Kaluga region
Republic of Bashkortostan
Tula region
Kamchatka Krai
The Republic of Buryatia
Tyumen region
Karachay-Cherkessia
The Republic of Dagestan
Ulyanovsk region
Kemerovo region
The Republic of Ingushetia
Khabarovsk region
Kirov region
Republic of Kalmykia
Khanty-Mansi Autonomous Okrug - Yugra
Kostroma region
Republic of Karelia
Chelyabinsk region
Krasnodar region
Komi Republic
Chechen Republic
Krasnoyarsk region
Republic of Crimea
Chuvash Republic
Kurgan region
Mari El Republic
Chukotka Autonomous Okrug
Kursk region
The Republic of Mordovia
Yamalo-Nenets Autonomous Okrug
Leningrad region
The Republic of Sakha (Yakutia)
Yaroslavl region

Providing an answer

When the facts have been verified, the prosecutor will file a response. The paper will contain the results of the proceedings. When the request was made online, the response may be provided by mail on paper or electronically.

The paper will necessarily contain the following information:

answers to the applicant's questions;
the results of the inspection and their explanations;
if a prosecutor's proposal has been made, the person is informed about where and in what time frame he will be able to familiarize himself with the results.

The application may be rejected. In this situation, the reasons that became the reason for making such a decision must be indicated. If additional information is required to review complaints, the complainant must be told how to submit a second complaint. The prosecutor's verdict can be appealed.

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To do this, an application is sent to management or a higher authority. The application can also be submitted online. The application must be supplemented with a complaint and the response received. It is important that the appeal is reasoned. It is worth supplementing it with other facts if they are identified. This will reduce the risk of your application being rejected.

Reasons for rejecting the complaint

The authorized body may refuse to consider an application in several situations.

A negative answer is accepted in the following cases:

documents are sent again;
the paper contains insults or obscene language;
there is no logical structure, complaints are an incoherent stream of thoughts;
the document is written in handwriting that is difficult to read;
There is no information about yourself.

All events have a statute of limitations. Therefore, there is no need to delay. If the application period has ended, this may also be a reason for refusal to consider documents.

How to file a complaint

There are several ways to file a complaint with the Prosecutor General's Office:

By registered mail with notification of receipt, to the address GSP-3, 125993, Moscow, st. Bolshaya Dmitrovka, 15a;
Through the online reception on the website of the Prosecutor General's Office;
Courier service;
As part of a personal reception with the Prosecutor General.

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The easiest way can be confidently considered to be an online application. In this case, you can be completely sure that the letter will reach the addressee and will be considered in the general manner. Another plus is that you will receive a response by email, which will save time and allow you to solve the problem as soon as possible.

Structure

Specialized prosecutor's offices

Environmental Prosecutor's Office
Metro prosecutor's office
Prosecutor's Office for Supervision of the Execution of Laws at High Security Facilities

District prosecutor's offices:

Prosecutor's Office of the Admiralteysky District
Prosecutor's office of Vasileostrovsky district
Prosecutor's Office of the Vyborg District
Prosecutor's office of the Kalininsky district
Prosecutor's Office of the Kirovsky District
Prosecutor's Office of the Kolpinsky District
Prosecutor's Office of Krasnogvardeysky District
Prosecutor's Office of Krasnoselsky District
Prosecutor's office of the Kronstadt region
Prosecutor's Office of Kurortny District
Prosecutor's Office of the Moskovsky District
Prosecutor's Office of the Nevsky District
Prosecutor's office of the Petrograd region
Prosecutor's office of Petrodvortsovo district
Prosecutor's Office of the Primorsky District
Prosecutor's office of Pushkinsky district
Prosecutor's office of the Frunzensky district
Prosecutor's Office of the Central District

What is the difference between an application, a complaint and a claim?

Citizens' appeals take several forms. Their division into types depends on the content of the petition.

How to write a correct complaint to the prosecutor's office? The content of the complaint is a violation of the rights and interests of citizens. This is a written document that is submitted to a government agency and is drawn up by a citizen. The reason for its formation is the action or inaction of authorities, when a person signals that they have violated the requirements of the laws. Art. speaks about the right of the population to appeal to the authorities. 33 basic laws of the country. To help the Constitution - N59 Federal Law of 2006. The complaint always contains a request for restoration of the violated right.

The statement, which is sent to the prosecutor, also reflects the issue of violation of the law by government agencies. Usually the applicant describes how this happens and asks for assistance in ensuring that this does not happen again. But the application usually does not indicate a requirement to restore the applicant’s violated right.

The content of a claim is a requirement that arises in the area of fulfillment of obligations of one party to the other. Typically the claim is filed by the injured party. She suffered losses due to the fact that the second one did not fulfill its obligations under the transaction. Or she performed them, but not efficiently. That is, she violated the clauses of the contract or the law. The claim is made in writing and, by analogy with a complaint, does not have a strict form. When writing it, a clear statement of the essence of the existing dispute, its significance for the parties, the requirement for fulfillment of the obligation, as well as the deadline for this to be done is required. The claim is addressed to the one who violated the obligation.

One type of claim is a complaint. Usually it is compiled by the buyer, the customer. It is addressed to the seller, contractor. Its subject is the inadequate quality of the product, as well as its missing quantity during the warranty period. In the complaint, the party puts forward very specific demands:

elimination of shortcomings;
reduction in the cost of goods;
compensation for damage.

A complaint is filed in a situation where a product has been received that is of inadequate quality, as well as in the process of carrying out production work, violation of the delivery time of goods, etc.

The difference between the two statements is that the complaint is classified as an administrative relationship, and a complaint with a claim is classified as a civil law relationship. A claim is always a way of pre-trial settlement of a controversial issue in economic legal relations before the intervention of the court. In some cases, compliance with the claim procedure is an imperative requirement of the law. Otherwise, the court will not accept the claim for consideration.

Questions from our readers

When will the prosecutor's office refuse?
In some cases, prosecutors may refuse to consider a complaint.

These include situations:

lack of meaning in the complaint (the incident is not clearly stated, the requirements and claims are unclear);
resubmission of a similar appeal (if previously the prosecutor's office gave a reasoned response to the complaint);
the presence of obscene expressions, emotional phrases, threats.

If the prosecutor's office decides to suspend correspondence with a citizen, they notify him within 40 days. When the applicant eliminates the shortcomings of the complaint, correspondence can be resumed.