How to file a complaint with the Russian Ministry of Internal Affairs via the Internet online

The Constitution of the Russian Federation and the Civil Code guarantee the right of every Russian to appeal to the Ministry of Internal Affairs of Russia and its structural divisions with a complaint about violations of rights, interests and freedoms. The reason to write a complaint to the Ministry of Internal Affairs may be an unfounded refusal by local authorities to initiate a criminal case; issues related to migration, citizenship, search for missing and hiding persons; corrupt actions of officials; detection of facts of illegal drug trafficking; facts of domestic violence; cruelty to animals and other offenses.

How to submit

You can contact law enforcement agencies:

1. At a personal reception.
2. In writing by fax, through federal courier or special communication, as well as by registered mail with notification by Russian Post. You can get information about contacts and locations of territorial authorities on the website https://xn--b1aew.xn--p1ai/contacts/sites.
3. Through a mailbox, which is installed in a place accessible to visitors in every building of the Ministry of Internal Affairs of Russia (including in bodies of the territorial, interregional, regional and district level).
4. Call the unified hotline.
5. On the official website through the online reception.
6. Write a complaint to the Ministry of Internal Affairs
7. Write a complaint to the Minister of Internal Affairs Kolokoltsev

Personal reception

You can submit a complaint and outline the essence of the problem at a personal reception, which is held both by the senior staff of the Ministry of Internal Affairs of Russia and by the heads of territorial bodies and structural divisions of the police.

The leadership of the Ministry of Internal Affairs

Reception of citizens is carried out by the management staff in accordance with the approved schedule from 10.00 to 13.00 in Moscow in the Reception Room of the Ministry of Internal Affairs on Sadovaya-Sukharevskaya Street, 11.

Pre-registration is made by phone from Mon. on Fri. from 8.00 to 10.00, in the Reception Room in person or on the basis of an application sent to the specified address.

Attention! The reception schedule for citizens may change.

Main Directorate of the Ministry of Internal Affairs of Russia for Moscow

A resident of Moscow can contact one of the heads of the Main Directorate of the Ministry of Internal Affairs. Reception is carried out according to the schedule daily from 10.00 to 13.00 or from 15.00 to 18.00, on Tuesday - until 20.00 at 2nd Kolobovsky Lane, 6 building 1.

Pre-registration is possible:

1. By phone daily from 10.00 to 13.00.
2. At the Reception with your ID.
3. Upon application in writing sent to the Reception Office.
4. Through the electronic claims form https://77.xn--b1aew.xn--p1ai/request_main.

How to complain to the Ministry of Internal Affairs

A complaint to the Russian Ministry of Internal Affairs can be sent to:

• by mail;
• through the official website of the Ministry of Internal Affairs of the Russian Federation;
• fax;
• by telephone;
• personal submission.
• write a complaint to the Minister of the Ministry of Internal Affairs V.A. Kolokoltsev.

If the complaint is drawn up correctly, then you will definitely receive a response within the time frame regulated by law.

Complain to the Ministry of Internal Affairs by mail

You can write a letter to the Ministry of Internal Affairs at the address: 119991, Moscow, st. Zhitnaya, 16.

Also in the ministry building at the checkpoint there is a mailbox for receiving letters, where anyone can drop an envelope with a complaint, appeal or request.

According to the Russian Federation Law “On Consideration of Citizens’ Appeals,” anonymous complaints are not registered and are not accepted for consideration.

Requirements for a complaint:

• the complaint is written in Russian in compliance with general recommendations;
• if the letter is written by hand, then the text must be written in legible handwriting and divided into sentences;
• It is prohibited to use obscene language or threaten the life, health or property of officials or members of their families;
• it is better to state the essence of the complaint briefly, to the point and without unnecessary emotions;
• You can add documents to your complaint to prove that you are right. This may be testimony, photographs, audio or video materials.

Responsible for considering appeals from citizens and organizations: Irina Alekseevna Balandina, tel. (495)667-63-48

Information about the receipt of the complaint, the date of its registration and the incoming number, about the unit responsible for considering the complaint can only be obtained upon written request. Such information is not disclosed over the telephone (clause 19 of the Instructions on organizing the consideration of citizens’ appeals to the Ministry of Internal Affairs of the Russian Federation).

Complain to the Ministry of Internal Affairs on the Internet

You can write a complaint to the Ministry of Internal Affairs and its divisions on the official website of the department www.mvd.ru. To simplify the procedure for writing, sending and processing a complaint, there is a virtual reception desk.

How to send a complaint to the Ministry of Internal Affairs on the Internet:

• in the “Online Services” section, select the “Reception of requests from citizens and organizations” section;
• in the list about and click “Continue”;
• carefully read the information regarding filing a complaint and select “Submit a complaint”;
• Fill out the electronic form.

Attention! The maximum text volume is 2000 characters. If your request exceeds the allowed size, then it must be compiled in a text editor and attached as a file.

Electronic complaint form on the website of the Ministry of Internal Affairs

In accordance with the provisions of the Federal Law No. 59 dated 02.05.2006 and the “Instructions on organizing the consideration of citizens’ appeals to the Ministry of Internal Affairs of the Russian Federation” dated 09.12.2013 No. 707, complaints are registered within 3 days from the date of receipt. The official responsible for reviewing the claim is then identified.

The response will be sent at the request of the applicant either in electronic document format or in letter format. The maximum period for consideration of a complaint is 30 days.

Complain to the Ministry of Internal Affairs on social networks

Complaints left in public areas are not official appeals. They are not accepted, registered or processed. The purpose of such messages is to create a public outcry, enlist the support of users of online communities, and draw more attention to the problem.

Official groups of the Ministry of Internal Affairs on social networks are news resources where you can see photos and read the latest news:

• VKontakte https://vk.com/mvd;
• facebook https://www.facebook.com/mvd.official;
• classmates https://ok.ru/mvd;
• Instagram https://www.instagram.com/mvd.russia/;
• twitter https://twitter.com/mvd_official.

Attention! Before publication, the administration of the official public moderates comments. Be polite and be aware of censorship.

How to call the Ministry of Internal Affairs

To receive complaints and requests, the hotline of the Ministry of Internal Affairs of the Russian Federation operates:

• 8 free “hotline of the Ministry of Internal Affairs of Russia”;
• 8 Main Directorate of the Ministry of Internal Affairs of Russia for Moscow;
• 8 (52), “hotline” of the Main Directorate of the Ministry of Internal Affairs of Russia for the Moscow Region.

Contacts of the Main Directorate of the Ministry of Internal Affairs in the constituent entities of the federation can be viewed at https://xn--b1aew.xn--p1ai/contacts/sites

Submit a complaint to the Ministry of Internal Affairs in person

You can personally submit a complaint at the Reception of the central office of the Ministry of Internal Affairs of Russia located at the address: Moscow, st. Sadovaya-Sukharevskaya, 11 (metro station “Sukharevskaya”, “Tsvetnoy Boulevard”).

• Operating mode:
• Mon, Tue, Thu, Fri from 10:00 to 16:00
• Wed from 10:00 to 20:00 hours
• 1st and 3rd Saturday of the month from 10:00 to 14:00

The monthly schedule can be clarified by following the link: https://MVD.rf/help/Grafik_priema_grazhdan.

Reservations for a personal appointment can be made by phone from Mon to Fri from 8 to 10 inclusive.

The Central Directorate of the Ministry of Internal Affairs of Russia draws your attention to the fact that the opportunity to file a complaint has been implemented in every subject of the federation. You can view the list of territorial bodies of the Ministry of Internal Affairs, hotline numbers and other contact information at the link: https://MVD.rf/contacts/sites.

How to make a complaint in writing

Such a document can be drawn up in free form, adhering to a business style of presentation, using a sample and observing the following mandatory requirements:

• In order for the appeal to reach the authorized person, his details (full name, position held) and the name of the internal affairs body must be indicated;
• The police do not accept statements from anonymous persons, and therefore the person submitting it is obliged to provide his personal and contact information. This information will be used to inform the applicant about the outcome of the case (for example, he will be able to receive a response to his email address);
• the text must briefly outline the essence of the problem, the reasons and circumstances that, in the opinion of the citizen, led to the violation of his rights, legitimate interests and freedoms, as well as other information that can be used for consideration (for example, to report the illegal assignment of any obligations, creating obstacles to the implementation of legal rights, etc.);
• the use of emotional digressions, obscene language, threats or insults against officials or members of his family is not allowed;
• the information provided must be reliable and supported by evidence, which will speed up and simplify the review process.

Sample complaint to the police Sample complaint to the police

Attention! If a citizen provides knowingly false information, then, by a court decision, he may subsequently be charged the costs incurred by the internal affairs body or official when considering the appeal.

The claim can be typed or handwritten, but the first option is preferable for applicants with illegible handwriting.

In the upper right corner you should write the full name of the body to which the document is sent, and, if necessary, the details of the official. Below are the personal and contact details of the applicant without any inaccuracies or abbreviations.

After the full details, the word “Complaint” is written in the center of the sheet with a brief explanation of the essence of the problem, and then the situation is described, indicating the circumstances and facts. If possible, it is better to support the text with references to the norms of the current law that are violated by specific individuals or a group of individuals.

It is worth highlighting the final part in a separate paragraph, which should begin with the word “Please.” It should clearly state your requirements and wishes, highlighting them in separate paragraphs.

The complaint to the police must be signed by the complainant and dated. This date does not have to coincide with the filing date, even if the document was delivered to the official in person.

In what cases is the inaction of a police officer subject to appeal?

To understand the boundary between lawful and unlawful actions of a police officer, let us turn to the legislation.

So, according to Art. 33 of the Federal Law “On Police”, a police officer of any rank is responsible for his actions or inactions in accordance with the law. Depending on the nature of the offense, liability can be disciplinary, administrative, civil and criminal:

Thus, cases of illegal inaction on the part of a police officer include:

• failure to accept a citizen’s application or complaint;
• no one came to the police call;
• no action is taken on an accepted application;
• the application was considered formally and the initiation of proceedings was refused;
• after the initiation of a criminal case, the necessary measures are not taken;
• other cases of inaction.

Internet reception of the Main Directorate of the Ministry of Internal Affairs of the Russian Federation

An alternative option for contacting law enforcement agencies is the Internet reception, where you can fill out a short online form https://xn--b1aew.xn--p1ai/request_main. To do this, in the proposed list, you should select the Ministry of Internal Affairs of the Russian Federation, which is entrusted with the function of protecting the rights, interests and freedoms of residents of the Russian Federation, and click the “Continue” button.

Having familiarized yourself with the conditions for filing complaints, the procedure for processing them and the requirements for drawing up, you can proceed to filling out the form in which you will have to indicate the following information:

• your personal data (full name) and contact phone number;
• the recipient of the claim (full name, position), who can be selected from the proposed list;
• method of receiving a response with the relevant details (mail address or email);
• determine your civil status and select the region where the event or situation occurred;
• if the applicant applied to other Offices to resolve the issue, then he must provide this information in a special field of the form;
• enter the text of the complaint. It should be brief, presented in a business style with reference to the law and information about the persons who committed the illegal acts.

You can attach any electronic files to the online form, enter the verification code and click the “Submit Appeal” button.

After this, the system will offer to check the correctness of the data provided, as well as confirm the presence of an email account by receiving a verification code.

Attention! Despite the fact that all attached files (links to content, audio recordings, etc.) are registered in the same order as other documents, when considering such complaints, the text describing the current situation will be taken as the basis.

How to file a complaint with the Russian Ministry of Internal Affairs via the Internet online

TO THE MINISTRY OF INTERNAL AFFAIRS V.A. KOLOKOLTSEV The apartment was taken away from Evgenia Nikolaevna Tochigina, Moscow, Myasnitskaya street, building 26 101000

It is necessary to inform you that you are in Moscow. over a long period of time /I have been observing this for more than 12 years/. a native of the special services of Uzbekistan in Moscow conducts subversive activities of a terrorist nature. He and a number of his accomplices organized a chain of furniture stores called “Berguen” located. At the address: Moscow, Tovarishchesky lane 5, building 1. His name is Gennady Aleksandrovich. He is a member of the board of directors of the store. On June 3, 2006, I bought furniture in this store. Since then, they began to open my apartment every day - everything in the apartment was destroyed, i.e. 4 walls were left, all expensive clothes were destroyed. He does not give me the opportunity to work. I am a sought-after specialist, I have 2 higher educations, and also additional education at the Academy of Foreign Trade. Today, as a specialist, I can choose a job. But this person is stopping any possibility of my employment, potential employers are subject to cruel threats. Because he comes from the special services of Uzbekistan. – he is the owner of the finest equipment. He blocks my three mobile phones, he ruined three laptops for me. Having equipment of this class, he manipulates my laptop and 3 mobile phones from a distance. No one can reach me, I can’t call anyone. If there is a conversation one by one All conversations from phones are monitored. High concentration drugs are constantly coming into the apartment. This man is a representative of the Republic of Uzbekistan by nationality. He is one of the representatives of an international criminal group. In Moscow, he created a huge army of radical people. The majority are practically emigrants - residents of hostels. Under his leadership / he works in close alliance with individual law enforcement agencies / the preparation and implementation of terrorist acts; bandits working to destroy Russia - they install poisoned chips into the bodies of Russian citizens / various infectious and oncological diseases are associated with this / A person will not even feel the installation of a chip - but the consequence is inevitable death. Members of his community travel with hand luggage, this may be an ordinary backpack containing equipment that stimulates the action of chips. This man has been stalking me for 12.5 years / I speak with full responsibility and answer for every word I say. Seizure of real estate from the population is one of the activities of Gennady Aleksandrovich today. He “has seized everything: a number of law enforcement agencies, psychoneurological and ordinary regional hospitals. His “people” are pursuing the next victim, who is interested in this native of Uzbekistan, who are recording where the next victim will be taken application. Gennady Aleksandrovich pays and the application disappears. That's it - then you can bang your head against the wall - a person loses his apartment. Law enforcement agencies are always on the side of a person from the special services of Uzbekistan. I wrote more than 300 applications regarding the daily opening of my apartment. This happened for 6 years. Then I succeeded / it was a miracle .If a person is caught in the clip. Gennady Alexandrovich - you can say goodbye to the apartment immediately/. sell my apartment and move to another area. At the new location, this bandit’s actions have resumed. I’m selling the apartment again and buying a new one - the actions of this bandit are resuming. Moreover, law enforcement agencies give the same answer: “The facts have not been confirmed.” On December 17, 2014, I sold my apartment for the 3rd time and saw a specific pattern: they open the apartment every day - everything is destroyed / the worst thing is a unique library in French / - but the police have no facts are confirmed. This happens every day. 2006 – until 2022 Only once was an apartment being opened, but it was written in ink, which disappeared after an hour. But someone is opening the apartment and someone is being paid money for it. Over the course of 12 years, a large amount has accumulated./I managed to contact one of the people of this gang. He told me, “You will never do anything, because this type of taking away real estate from the population is systemic. So many rubles were spent on your apartment that you could buy a new apartment. The cost of my apartment is stuck on Gennady Aleksandrovich’s balance sheet, and this bandit knows how to count money. His terror has reached limitless proportions. He kills with medieval cruelty. I started renting an apartment - they gave me and continue to give me/this hell continues to this day/ the opportunity to live in a rented apartment for a maximum of 3 weeks/at the same time, upon concluding the contract, I pay the cost of the apartment, deposit and services realtor / then the bandits arrange for the owner of the apartment. a scandal and I have to look for another apartment. This hell has been going on since 2006. It's crazy to rent an apartment just to maintain hygiene. You can't spend the night in rented apartments. I have chips placed all over my spine, in the soles of my feet, in... thyroid gland/ Conclusion of a medical examination abroad/ At night, bandits using professional equipment work remotely with chips. installed into my body. I was given an internal injection into my lungs. Clothes are sprinkled with powdery acid. There are traces of burns on the body, which are officially recorded by medical institutions. In the morning, a huge division, led by Gennady Aleksandrovich, is distributed throughout all points of Moscow. Today, chips are being installed that cause a large hormonal imbalance, irreversible fibrotic processes in human tissues, causing serious anthropological processes character. In the arsenal of the bandits there is professional equipment designed to exterminate the population. There is chaos. This bandit from the Republic of Uzbekistan exposes my life to medieval terror. Every day / despite the fact that I rent an apartment all the time / the question arises where to go to spend the night again today. In the apartment all the time drugs of the highest concentration arrive. During the day, the apartment is opened in order to install high-frequency wave sensors. At night these sensors. are activated using professional equipment. The room has been turned into a death row room. There is nowhere to complain. This man is untouchable. Please check the facts. Based on the documents I submitted: oblige v.u. representative of the republic. Uzbekistan: 1. Stop stalking me 2. Pay all expenses associated with the destruction of my property in my apartment, acquired throughout my life. The cost of clothes that were destroyed/35 years I purchased clothes in the salon of Vyacheslav Zaitsev 3. Pay the cost of rented apartments and hotel rooms where I was forced to somehow exist/I use this vocabulary because this bandit has been pursuing me for a long time 12.5 years old. I received electronic chips: in the neck and left shoulder area; I'm being chased by these chips. Pursuing the goal of getting an apartment, Gennady Alekesandrovich spent more than 6 million rubles. These expenses are related to payment for my protection. apartments He hopes to win back this money. 4. Reimburse all expenses incurred by me in order to hide from the severe persecution of this person. I would really like the leadership of the Ministry of Internal Affairs to pay attention to the lawlessness in the Northern Military District of Moscow. This lawlessness is unbridled today. I have lived in this area since 1990. I have very big complaints against the head of the Alekseevsky Department of Internal Affairs, A. Seleznev. If he had had a proper reaction to my first appeal in 2006 in accordance with the Constitution of the RSFSR, then these terrible 12.5 years would not have happened

All windows intended for sending by the public are electronic. complaints The Ministry of Internal Affairs is blocked by bandits. It is impossible to call the service by calling 112. Bandits are connected to this number.

Internet reception of territorial divisions

Residents of individual cities and towns can also submit complaints to the police online if such a function is provided on the websites of their territorial divisions. Due to the fact that the websites of different Departments have a standardized appearance, you should pay attention to the menu, which is located on the right side of the website page, where “Accepting applications” should be indicated. In particular, residents of the capital can take advantage of this opportunity on the website of the Main Directorate of the Ministry of Internal Affairs of Russia for Moscow https://77.mvd.rf.

After familiarizing yourself with the requirements for the text of such documents and information about the procedure for their consideration, you can proceed directly to filling out the form. In this case you should:

• select a unit (this can be either the Main Directorate or the Internal Affairs Directorate for a specific district);
• indicate the position and full name of the person to whom the complaint is sent (if the victim does not know who to choose as the recipient, these fields can be left blank);
• enter your personal and contact information;
• choose the method of receiving a response and indicate the necessary details (mail address or email);
• determine the location of the event (any region of the Russian Federation);
• indicate the administrative district where the event occurred.

In addition to a short and concise text of the message indicating the specific facts of what happened (date of the event, personal data of the participants, etc.), you should also indicate where complaints on this issue were previously filed.

After confirming the information and email address (a letter must be received upon request to complete the procedure for submitting an online application), a message will appear confirming its registration in the system.

Deadline and procedure for providing answers

Within 30 days from the date of registration of the document, the applicant must receive a substantive, reasoned response with reference to current regulations. If more time is needed to investigate the circumstances, the period may be extended by another 30 days after notifying the applicant.

The response can be received by mail (in writing) or by email (in the form of an electronic document) on letterhead and with the signature of an authorized official.

If the claim was submitted in person, the response must be signed by the official (or deputy) who received it.

The response to the online request, at the request of the applicant, is sent by mail or email and registered by the office management department as outgoing correspondence.

Terms of consideration

Emails are registered within 3 days, and the law allows a 30-day period for their consideration. In some cases, it may be increased (no more than 60 days in total), of which the applicant is notified accordingly. If its end falls on a weekend (calendar or holiday), then the last day of consideration is shifted to the previous working day.

Legally correct wording in the text of the complaint increases the chances of a positive resolution of the issue. Our portal's lawyers provide citizens with free assistance in writing appeals to government officials. To quickly receive initial consultation on your problem, just fill out the form provided.

When the police may not respond to a call

In a number of cases, a complaint may remain unattended and the person filing it should not count on receiving a response if the complaint is recognized:

• anonymous or the personal data indicated in it is not true;
• incorrect in form, content or presentation. In this case, the citizen will receive a warning about the inadmissibility of abusing the right to file complaints;
• groundless, which became a prerequisite for stopping correspondence with the victim. After the official makes such a decision, a corresponding notice is sent to the sender of the claim, if the mailing address and last name are legible.

The police also do not consider complaints that relate to any court decisions, or if providing a response cannot be done without disclosing information that is protected or is a state secret.

If a citizen eliminates the reasons why he could not receive a substantive answer, he has the right to contact the police again, exercising his constitutional right. At the same time, he can use any method of communication available to him, regardless of how the previous claim was filed.

Attention! If the message contains defamatory information, which upon examination is not confirmed, the head of the internal affairs bodies may decide to take measures to protect their honor and dignity (including in court).

The legislative framework

To contact the police, you can be guided by a number of regulations, orders and laws:

1. Federal Law “On the procedure for considering appeals from citizens of the Russian Federation” No. 59-FZ dated May 2, 2006.
2. Federal Law “On Police” No. 3-FZ dated 02/07/2011. (as amended on July 29, 2017).
3. Order of the Ministry of Internal Affairs of Russia “On approval of the Instructions on the organization of consideration of citizens’ appeals in the system of the Ministry of Internal Affairs of the Russian Federation” No. 707 dated September 12, 2013. (as amended by Order No. 770 dated December 1, 2016).
4. Order of the Ministry of Internal Affairs of Russia “On organizing personal reception of citizens in the central office of the Ministry of Internal Affairs of Russia via video communication” No. 1/788 dated January 31, 2014.