Anonymous complaint (samples): how to write, when you can file anonymously, filing procedure

In accordance with the requirements of Federal Law No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation,” when filing a complaint with a government agency or department, the applicant must indicate his personal and contact information in order to receive a response about the decision made. This is true both in writing and in person, when the claim is submitted directly at a personal meeting with an official and is recorded in the incoming correspondence log. But, despite the strictness of the law, in a number of cases the population is given the opportunity to anonymously contact higher authorities and regulatory authorities to point out non-compliance with legal norms, report corruption or a crime.

When can you file a complaint anonymously?

If you are going to complain to a state or municipal body, you must indicate your full name in your appeal. and the postal address to which you will be sent a response based on the results of the inspection. If the complaint is submitted online, you will need an email address (Article 7 of the Federal Law of May 2, 2006 No. 59-FZ “On the procedure for consideration...”).

You can also submit a complaint anonymously, but in this case you will not receive a report on the results of the inspection. It is also important to consider a few details:

If the appeal concerns an impending, ongoing or completed crime or offense, this is not a basis for initiating a criminal or administrative case, but an investigation into the complaint will be carried out.
If the text of the complaint cannot be read or the essence of the problem cannot be determined from it, it remains without consideration.
If you did not indicate your full name. and postal address, but the complaint contains your email address, a response will be sent there within 30 calendar days.

All this is stated in Art. 11 Federal Law No. 59. But this law does not apply to all institutions: for example, the police or the FSSP have completely different rules.

Let's look at everything in more detail.

How to compose

Depending on where the applicant wants to submit his appeal, this can be done either orally (for example, via a 24-hour helpline) or in writing. In addition, some institutions or government organizations provide the opportunity to complain about the actions of third parties online, if such functionality has been developed on their websites and this does not contradict the requirements of the law.

Written complaint

At his own discretion, a citizen has the right to submit a claim in writing, using one of the possible delivery methods (postal forwarding, fax, etc.). In order for the document to look convincing, it should be compiled in compliance with a number of rules and recommendations, as well as provide additional materials that can be used in studying the situation described.

In the upper right corner of the document, you can not only write the name of the body or institution to which it is addressed, but also indicate a specific official (for example, “district prosecutor”, “plenipotentiary representative of the President of the Russian Federation”, etc.).

Special attention should be paid to the text of the document. Despite the fact that it is submitted anonymously, when compiling it, it is better to adhere to a business style of presentation, clearly describe the facts and avoid emotional and meaningless digressions. If the text of the complaint does not look convincing or contains too little initial data, this may interfere with taking urgent measures or bringing violators to administrative (or criminal) liability.

The text of the document should describe the current situation, indicate the circumstances of what happened (for example, the date and place of the incident), as well as the details of the persons who were direct participants in the conflict.

If possible, additional materials (video recordings, photographs, conclusions, etc.) should be attached to the document, which will indicate the existence of grounds for filing a complaint. And although, on the one hand, it is better not to provide the originals of materials in order to eliminate the possibility of their loss, on the other hand, not all copies can be accepted for consideration, since there may be a suspicion of their falsification. In any case, you should make an inventory of the attached materials, placing it as a separate paragraph in the document.

An anonymous complaint is not signed by the originator or he or she may provide a fictitious name. But after the text it is better to write the date the document was compiled.

Online complaint

In some situations, you can submit an anonymous complaint online, if such an opportunity is presented on the website of the department or organization where the user plans to apply. This service is provided on the websites of individual authorized representatives of the President of the Russian Federation, where it is clearly stated that the stated facts about corruption will be carefully verified even if the applicant does not want to leave his contact information. This indicates that in the proposed online form you can provide fictitious personal information, which will not be considered a basis for refusing to accept it.

When filling out, pay great attention to the text of the message. In view of the fact that a certain limit on the number of characters may be set for the user, he must clearly and accurately describe the current situation, the circumstances of the incident and its participants. What information is provided in the text of the message largely determines whether it will be accepted for consideration and what decision will subsequently be made. It is important to remember that the user does not leave his contact information, so the official reviewing the application will not have the opportunity to obtain additional information to objectively study the situation.

If the site uses functionality that allows you to attach electronic files to the form to confirm the described facts, then if such documents are available, the user should not refuse to provide additional materials. If this option is not available or the file is of such a format that it cannot be attached to an electronic form, then you can send additional materials by mail, indicating in the letter the number at which the online claim was registered (such information will be provided immediately after sending the message).

To Rospotrebnadzor

You can submit an anonymous complaint to Rospotrebnadzor through Russian Post or online through the electronic reception. It considers appeals related to violations of consumer rights under the Law of 02/07/1992 No. 2300-1 “On the Protection of Rights...”, namely:

The store or cafe does not comply with sanitary standards.
The price on the price tags does not correspond to reality, and they refused to sell you the goods at the price indicated there.
You sent your equipment in for repair, and it was returned to you with damage or they refused to return it.
You were sold a product of inadequate quality, and your return or exchange was unreasonably refused.
You came to a cafe for lunch and got poisoned, you were hospitalized in the hospital.

All complaints regarding violations of consumer rights are reviewed by Rospotrebnadzor. In some cases, the case materials are transferred to other authorities: for example, to the prosecutor's office, as in the case of poisoning in a cafe.

If you want the organization to be held accountable, it is better to abandon the idea of filing a complaint anonymously. During the audit, the circumstances and participants in the case are usually revealed, so there is simply no point in not providing your data.

Contents and sample of the complaint

If you complain through the online reception, the appeal is filled out through an online form. You can also submit a written complaint to the territorial office of Rospotrebnadzor. In both cases you need to specify:

the name and address of the company you are complaining about;
what is the essence of the problem and when did it appear (date and time);
detailed circumstances of the case;
please check;
date of filing the complaint (written only).

How to write a complaint to the Moscow Prosecutor's Office and Moscow Region on the official website?

How to write and submit a complaint to the tax inspectorate (IFTS)?

The legislative framework

When drawing up an anonymous complaint, you should rely on the following legislative acts:

Federal Law “On the procedure for considering appeals from citizens of the Russian Federation” No. 59-FZ dated May 2, 2006.
Federal Law “On the Prosecutor's Office of the Russian Federation” dated January 17, 1992 N 2202-1-FZ (as amended on August 10, 2017).
Federal Law “On Police” dated 02/07/2011 N 3-FZ (as amended on 07/29/2017).
Federal Law “On Combating Terrorism” dated March 6, 2006 N 35-FZ (as amended on July 6, 2016).
Instructions on the organization of consideration of appeals from citizens of the Russian Federation in the bodies of the Federal Security Service (approved by Order of the FSB of Russia dated August 30, 2013 N 463).

To the labor inspectorate

You can complain to the labor inspectorate through the Online Inspection service. RF, on the website of the territorial branch, or send an anonymous letter by Russian Post.

Contacting the inspectorate will help if your employer violates your rights:

Doesn't pay wages on time.
Refuses to enter into a written employment contract.
He calls you to work on weekends and holidays, but refuses to pay you double.
Does not provide annual paid leave for more than two consecutive years.
Illegally reprimanded or reprimanded, or fired.
Unreasonably refused to hire: for example, because of being female, the “wrong” nationality, etc.
Requires to perform work not covered by the employment contract. For example, if you get a job as a waitress, and they also force you to wash dishes.
Transferred to another position or location without your consent, although it was required.
Unreasonably suspended you from work.
Intentionally or accidentally disclosed your personal data, thereby violating the law.

The basis may be any violation of the norms of the Labor Code of the Russian Federation.

Contents and sample of the complaint

What you need to indicate in your complaint:

name, address, full name head of the inspection;
name of the employing organization, full name manager;
date of conclusion of the employment contract;
the essence of the problem: they do not pay wages, they were fired illegally, etc.;
date of disagreement with the employer;
request for an inspection;
date of compilation.

Sample complaint

Responsibility for violating the law on citizens' appeals

Article 15 of this normative document contains a rule according to which persons who are guilty of failure to comply with its provisions may be brought to the prescribed penalties.

Penalties are provided for by the administrative legislation of the country. Thus, in accordance with Article 5.59 of the Code of Administrative Offenses of the Russian Federation, in case of violations of the rules for considering citizens’ appeals, the guilty person is subject to the imposition of an administrative fine, the amount of which ranges from 5,000 rubles to 10,000 rubles.

In addition to bringing to administrative responsibility, the guilty person can be subject to disciplinary sanctions.

To the police

If a crime occurs before your eyes, call the police immediately on 102. There they will interview you, clarify your address and personal information.
You don’t have to give them, but the duty officer is obliged to ask you for them: this is a regulation, not idle interest. If you find out about a crime being prepared or committed, and the immediate intervention of the Ministry of Internal Affairs is not required (as in the case of a street fight or shootout), you can do without calling the duty station. It is enough to send an application through Russian Post or online on the official website of the Ministry.

When is it relevant:

A police officer demands a bribe from you.
You called the police department, but it took too long to arrive.
You know that neighbors rent housing to migrants illegally.
Your neighbors systematically violate the quiet regime: they make noise at night, listen to music loudly, and make repairs.

You can also complain to the district police officer, but through the website of the territorial division of the Ministry of Internal Affairs, if there is such a service. If not, you will have to apply in person or send a letter by mail.

Contents and sample of the complaint

The complaint must indicate:

name, address of the department of the Ministry of Internal Affairs;
Full name, position, title of the head of the Ministry of Internal Affairs;
Full name, addresses of the people against whom the complaint is being filed;
what is the essence of the problem;
request for inspection and action;
date of compilation.

Sample complaint

To the prosecutor's office

Here you can complain about anything at all, from illegal actions or inaction of the administration, to lawlessness in the organization at the place of work. Also, some authorities themselves involve the prosecutor’s office if necessary: for example, Rospotrebnadzor, if it received a complaint about poisoning in a cafe and there are grounds for bringing the management to criminal liability.

You can leave a request online on the website of the Prosecutor General's Office, or send a letter by Russian Post.

Contents and sample application

You can submit an application to the prosecutor's office, indicating in it:

full name of the body;
FULL NAME. prosecutor;
essence of the problem, detailed description of the circumstances;
request for an inspection;
date of compilation.

Sample application

Where to apply for an employer?

The recipient of an appeal from a citizen can only be a body that is geographically related to the place of conduct of the violator’s activities. As a rule, you can contact the regional labor inspectorate, which is located in every major city.

If the department was unable to help, then you can contact other authorities. The prosecutor's office or the court also protect the rights of workers. You can file a complaint with the prosecutor's office regarding non-payment of wages or other payments.

Do you want to know where to go to file a complaint against your employer? We advise you to familiarize yourself with all the action algorithms in this material.

Court is a more serious step and there must be a good reason to file a lawsuit . If it is impossible to influence the employer on the part of the inspectorate or the police, the applicant has the right to file a statement of claim. Based on the results of its consideration, serious penalties may be applied to the negligent manager: large fines or criminal liability.

Terms for consideration of the application

Within what period of time should an anonymous letter to the labor inspectorate be considered? According to Article 12 of Federal Law No. 59, a government agency is obliged to respond to a letter received from a citizen within 30 days from the date of its submission. The countdown of this time begins from the moment the document is registered or received electronically or by mail.

After the specified 30-day period, the ministry is obliged to send the citizen a response letter containing the results of the consideration of the anonymous complaint: a list of violations identified and sanctions that were applied to the employer.

The inspection may conduct an inspection over a longer period of time. The law allows for an additional 30 days to extend the duration of events. But at the same time, after the expiration of the main period, the applicant must receive a letter extending the time for consideration of his application.

A separate article is devoted to this issue: the deadline for applying to the labor inspectorate.

To the tax service

If you reliably become aware of the fact of tax evasion by a citizen or organization, you can complain to the territorial division of the Federal Tax Service. They also consider appeals on other issues:

Violation of the terms of service provision.
Unreasonable refusal to accept documents.
Refusal to provide service.
It became known about violations during the lottery.

It is important to take into account that in the complaint to the tax office you must indicate your full name. (Article 139.2 of the Tax Code of the Russian Federation). Most likely, they won’t consider the anonymous letter, but anything can happen in life - maybe you’ll get lucky.

You can send a complaint to the Federal Tax Service by Russian Post or through the online service. But the latter also requires you to indicate your full name.

Contents and sample of the complaint

What you need to indicate here:

name and address of the tax authority;
FULL NAME. applicant, address;
description of the circumstances;
request for an inspection;
where to send the answer;
date of compilation and signature.

Grounds for contacting the prosecutor

The prosecutor's office should not be viewed as a purely punitive body - its functions include the protection of citizens, and its employees work hard with applications from them. However, the prosecutor’s office has its own clear range of responsibilities, which means it only accepts requests for work on issues included in it.

As Article 10 of Federal Law No. 168 states, prosecutors work with statements that contain information about violations of the law. This means that only such a violation can be the basis for contacting the prosecutor’s office; in other cases, citizens should submit applications to other authorities. Of course, this definition is not clear, and in fact, not all complaints about violations of the law will be considered in this particular instance: sometimes it will be a matter for another government body, and the application will be transferred to it. For example, this applies to reports of crimes.

It is the prosecutor's office that is addressed primarily regarding issues of violation of citizens' rights by authorities at various levels. For example, when an administrative offense is committed by officials or employers, an appeal must also be made to the prosecutor's office so that its employees can conduct an inspection. A participant in criminal proceedings can file a complaint if the preliminary investigation authorities have violated the law in any way. Note that the exception will be court decisions - in this case, you need to complain to higher courts.

After receiving the appeal and recognizing it as being within their competence, prosecutors begin to carry out various actions: go to court, send representations and protests to the violators, pointing out the fact of the violation and putting forward proposals for elimination. This does not always have an effect - the fact is that the prosecutor's office does not have mechanisms at its disposal to ensure that its demands are complied with, which means that if violators refuse to cooperate, they have to take the case to other authorities.

In addition, it is worth understanding that the process will be quite long, and months may pass from the application to the response to the application, and sometimes the application is returned so that the citizen provides additional information. The process may also be delayed due to the fact that employees simply do not have time to promptly respond to requests due to their number.

During the entire time this process drags on, the period given to go to court or the statute of limitations may come to an end - and an appeal to the prosecutor's office will not be considered a valid reason for missing it. Therefore, it is worth consulting with specialists regarding which authorities to submit applications to; sometimes, in addition to the prosecutor’s office, you should immediately contact others.

To the Ministry of Education

The Ministry of Education is the highest level. If you need to solve a problem locally, it is best to first contact your city’s education department. They consider a variety of complaints:

On a teacher at school: for example, if he behaves inappropriately; insults students, their parents or teachers, demands money.
For school, especially if they are constantly collecting money for something for which they are already allocated from the budget.

You can also file a complaint with the Ministry of Education, but only if it concerns issues of education in bachelor’s, master’s, etc. programs. Appeals regarding kindergartens, schools and colleges are considered by the Ministry of Education.

Contents and sample of the complaint

If you would like to complain about a teacher, please include the following in your complaint:

full name of the institution;
FULL NAME. manager;
your data;
what is the essence of the problem, when and under what circumstances did it arise;
a list of attached documents;
date of compilation and signature.

Sample complaint

What deadlines are established by law for consideration of applications?

The law stipulates that received applications or appeals from citizens must be considered within the following time frames:

No more than 30 days from the date of registration of the received application, when it is submitted to an organization that has the competence to consider the issues specified in the paper;
No more than 20 days when the received appeal concerns a violation of the provisions of the migration legislation of the Russian Federation and it is submitted to the highest official of the executive authority;
No more than 60 days when, in the process of considering the received application, the official needs to obtain additional data from other government agencies.

Please note that if there are objective reasons for extending the period for consideration of the application to 60 days, the official is obliged to send the applicant a notice of extension of the period for consideration of the application.

It is worth noting that the deadlines begin to run from the moment the request is registered and the corresponding number is assigned to it.

To the health department

The local health department reviews requests related to the provision of medical care in municipal and state clinics, hospitals, and social pharmacies. Once I also had to go there:

The pharmacy refused to provide free insulin for my mother, citing the fact that it was not available. But they did not take into account that in this case they must provide a prescription for service and issue the drug within 10-15 days (Order of the Ministry of Health No. 403n).

In general, they sent my mother back home. She called me, and an hour later I was at the pharmacy with a prescription. Insulin was found, however, at another pharmacy. And at the same time, I then complained to the Ministry of Health: I think that it is unacceptable that people have to literally fight to get vital medicines every time. Since then, my mother has had no problems receiving the drug.

I submitted my complaint electronically and not anonymously. Then she was redirected to the local department. I also needed to go there initially, but at that time there was no way to file a complaint online on the department’s website, so I decided to take a detour.

I know for sure that an inspection was carried out at the pharmacy, but for some reason they also touched upon the clinic, although I specifically emphasized in the appeal that there were no questions about its work. As you can see, the Department of Health really works for us.

This is the message I received later from the department, there is a piece of my complaint to the Ministry of Health. An inspection report was also sent, but now it can no longer be found.

You can try to complain anonymously to the Department of Health in your area of residence, but there is no guarantee that an inspection will be carried out. The exception is complex situations when the rights of citizens are grossly violated: such appeals are usually checked.

You can also complain to the Ministry itself through the online service. But there are also fields with full name. are required to be filled out.

Contents and sample of the complaint

The complaint is drawn up in any form. What you need to indicate in it:

name of the institution;
FULL NAME. manager;
your data: full name, postal or email address;
what are your rights and who violated them;
requirement for an inspection;
date of compilation and signature.

Sample complaint

To the Department of Social Protection

You can submit an appeal to the territorial branch of the Department of Social Protection through Russian Post or online. You can contact them on a variety of issues, ranging from the quality of social services to obtaining various certificates.

You can complain online and to the Ministry of Social Protection if you have questions that cannot be resolved through the local office, or you need to appeal the actions of employees of a lower department. But there you also need to indicate your full name.

Contents and sample application

The application or complaint must indicate:

name of the territorial department of social protection;
Full name, position of manager;
your details: full name, email address;
description of the problem;
request: to conduct an inspection, assign benefits, etc.;
date of compilation and signature.

To the guardianship authorities

You can file a complaint with the local guardianship authority on any issue related to children or incapacitated citizens who have guardians. For example:

From the neighbors you can constantly hear children crying, swearing, and the sounds of blows.
A child I know walks around in tattered clothes and is hungry, and there is reason to believe that his parents are unable to cope with their upbringing and maintenance.
The child’s parents lead an immoral lifestyle: they drink, use drugs, and do not educate him.
On the fact of child abuse.

In some cases, it is advisable not to wait for the guardianship to visit, but to call the police. For example, if a child is beaten and in other situations when there is a threat to his life. The police themselves will then pass on all the information to the juvenile affairs inspector and the guardianship.

The guardianship considers anonymous requests, because they affect the interests, lives and health of children. You can call the local branch's phone number or send an application through State Services, but in the latter case you will not be able to maintain anonymity.

How to file a complaint

What must be indicated in the complaint:

name of the body;
FULL NAME. manager;
your data (if possible);
Full name, residential addresses of the persons against whom the complaint is being filed;
what is the problem: they beat children, do not educate them, do not feed them, etc.;
date of compilation and signature.

Sample complaint

✅ In what cases can you file an anonymous complaint?

The prosecutor's office considers anonymous complaints only in cases where they include:

about an impending crime that has already been committed or is currently being committed;
about citizens who were observed preparing for a crime or have already committed it;
about corruption schemes and abuse of power that the applicant encountered;
about terrorist acts. Any information about crimes already committed or in preparation is considered;
about violation of employee rights by the employer. However, in this case, you will still have to provide personal data, but it will be encrypted by the system automatically.

Complaint to the President

It is advisable to complain to the President if previously taken measures have had no effect or you are constantly being bullied. For example, if the administration does not comply with the infrastructure development plan and there is no road to your house, although one should have been built many years ago. Or if officials are openly rude to you, exceed their official powers, or abuse their position.

You can also complain to the President if there are not enough hospital beds in the city and the health department is not doing anything to solve the problem. Or if you were illegally evicted from your home, you appealed to the administration and the court, but this did not help.

Complaints are reviewed by employees of the Presidential Administration; anonymous appeals are not taken into account.

You can submit a complaint through the Kremlin’s online reception or by Russian Post at the address: 103132, Moscow, st. Ilyinka, 23.

How to write

The appeal must contain the following information:

FULL NAME. President of the Russian Federation;
your full name, address, telephone number;
description of the problem to be solved;
a list of documents submitted: about an earlier application to the administration, a court order or decision, etc.;
date of compilation and signature.

Sample complaint

In the FSSP

If you act as a recoverer in enforcement proceedings, you can appeal the illegal actions of the bailiff through the superior head of the FSSP. For example, if he:

Initiated proceedings, but did not take any measures to find the debtor, his property or bank accounts.
Unreasonably refused to initiate proceedings.
Incorrectly calculated the debt.
Doesn't respond to your requests.

The list of grounds for a complaint can be endless, the main condition being a violation of your rights.

If you act as a debtor in the proceedings, you can also complain to the head of the FSSP. For example, if you want to challenge a debt settlement order; They paid off the debt, but it still hangs in the bailiffs’ database, etc.

You cannot complain to the FSSP anonymously. Even if you fill out an online form on the website, they will require your full name. Moreover, if you are a participant in the production, maintaining anonymity is simply pointless. Anonymously, you can only report corruption by telephone.

Contents and sample of the complaint

What you need to indicate in your complaint:

name of the FSSP department where it is submitted;
FULL NAME. manager;
FULL NAME. the position of the bailiff about whom you are complaining;
your full name, place of residence;
date and number of enforcement proceedings;
essence of the problem;
requirements: conduct an inspection, cancel the bailiff’s order, etc.;
date of compilation and signature.

Sample complaint

To the Bank of Russia

The Bank of Russia controls insurance companies, banks and other financial institutions. You cannot complain there anonymously.

You can use the online service to submit a complaint regarding the following issues:

Banking services: imposition of loan insurance, illegal write-off of money without your consent, illegal actions to collect debt, unreasonable increase in the interest rate on the loan, impossibility of fulfilling obligations under the loan agreement, etc.
Banking activities: it is not possible to receive a refund on a deposit, they refused to repay the loan early in a bank whose license was revoked; problems with the operation of the Internet bank, unlawful debiting of money during enforcement proceedings (for example, if social or child benefits were withdrawn); You need to fix your credit history.
Insurance: incorrect application of the CBM, refusal to pay insurance compensation, problems with the electronic MTPL policy, violation of the deadlines for payment of compensation, return of the insurance premium.

You can also contact the Bank of Russia on other issues: about the foreign exchange market, payment services, precious metals, monetary policy, and the activities of microfinance organizations.

You can also send a letter by Russian Post to the address 107 016, Moscow, st. Neglinnaya, 12, Bank of Russia. If it is anonymous, it is not a fact that it will be considered. But anything is possible.

Sample complaint

What information is indicated in the application:

where it is going (Central Bank of Russia);
from whom: full name, address, telephone number;
the name and address of the organization against which the complaint is being made;
essence of the problem;
requirements: conduct an inspection, impose disciplinary sanctions on the perpetrators, etc.;
inventory of submitted documents;
date of compilation and signature.

Sample complaint

To the FAS

The Federal Antimonopoly Service considers appeals related to unreasonably inflated prices in stores, violations of state and municipal procurement rules, non-compliance with advertising legislation, and laws on urban planning.

You can send a complaint to the FAS by email at [email protected] or through the online reception. Or send a letter by Russian Post to the address 125993, Moscow, st. Sadovaya-Kudrinskaya, 11, D-242, GSP-3. According to the rules, you need to indicate your data when applying, but they may also consider anonymously - it all depends on the specific situation.

Sample complaint

What you need to indicate in it:

full name of FAS;
FULL NAME. manager;
your full name, address, telephone number;
against whom the complaint is being filed (name of the organization, full name of the head);
when the problem arose and what its essence was;
what measures should be taken;
a list of attached documents;
date of compilation and signature.

Sample complaint

To the Ministry of Defense

If you are undergoing compulsory military service or serving under a contract and your rights are violated, you can complain to the Ministry of Defense. For example, if the unit commander constantly violates discipline, you are not paid a salary, and you are unreasonably denied participation in the mortgage-savings system for obtaining housing.

You can send an appeal through the electronic reception or by letter to the address: 119160, Moscow, st. Znamenka, 19. Anonymous complaints are not considered.

Contents and sample

What information is included in the complaint:

full name of the Ministry of Defense;
FULL NAME. minister;
where do you serve, who is the commander (full name, rank);
what was the reason for the appeal;
on what basis do you serve: contract, conscript service;
a request for an inspection upon the fact of the application;
date of compilation and signature.

Sample complaint

To the Ministry of Justice

If you want to complain about a notary or a judge, contact the Ministry of Justice. For example, if a notary violated the deadlines for providing the service, and the court unreasonably refuses to accept the statement of claim. You can also complain to the Ministry of Justice about the FSSP, FSIN and territorial authorities.

You can submit a request through the online reception. It will not be possible to maintain anonymity: the service requires your full name. and phone number. You can try sending an anonymous letter by mail to the address Moscow, st. Zhitnaya, house 14.

How to file a complaint

What information is indicated in the appeal:

full name of the body;
your full name, address, telephone number;
the essence of the complaint;
the name of the institution to which it is submitted;
request for an inspection;
date of compilation and signature.

To Roskomnadzor

Roskomnadzor considers complaints and appeals related to the protection of personal data. You can also complain there if any site contains prohibited or potentially dangerous content - after checking, it can be blocked if violations are detected. Or if a cellular operator imposes its services and charges you, although you did not connect them.

The appeal can be left through the Internet reception or sent to the address: 109992, Moscow, Kitaygorodsky pr., 7, building 2. In both cases, it will not be possible to complain anonymously: the applicant’s data is required everywhere.

Sample complaint

What information you need to provide:

full name and address of the authority;
Full name, telephone number, postal or email address for sending a response;
what is the violation;
link to the offending site;
request for verification;
inventory of submitted documents;
date and signature.

Amendments and changes to federal law 59

Federal Law No. 59 has been in force in the country since 2006. During this time, some changes were made to it. Today the latest version of the law is in force, which was amended in 2022.

So, for example, in 2022, Art. 11 of the law was supplemented with two parts.

Part 4.1 states that in the case where the text of the appeal does not allow the essence of the proposed proposal to be determined, the state body is obliged to send a notification to the person within 7 days that it cannot be processed and a reasoned response cannot be given.

Part 5.1 c contains a rule according to which, if an authority receives an application asking a question previously explained on the Internet, then the applicant is sent a notification with the address of the site on which the answer was posted.

In 2012, Resolution of the Constitutional Court of the Russian Federation No. 19 recognized some provisions of the law as inconsistent with the Constitution.

Federal Law 59 with comments: file for download

Since this legal act is a federal law, it is freely available on the Internet.

You can download the text here. ⇐

So, Federal Law No. 59 is valid throughout the country and establishes the procedure for considering any application by officials, requirements for drawing up applications and penalties applied to officials who violate the provisions of this law.

Lawyer's answers to private questions

Is it possible to file a complaint through State Services?

Yes, but maintaining anonymity in this case will definitely not be possible. The portal automatically uploads account data into the text of the complaint. If anonymity is not important to you, you can complain through the State Services to almost any ministry and department.

Is it possible to immediately send a complaint to the Ministry without contacting a department or office?

Yes, but in this case it will be redirected to the department or office at your place of residence. It makes sense to contact the Ministry if lower authorities have not helped you in any way.

Can I complain to the tax office about neighbors who rent out an apartment and do not pay taxes, and expect that no one will know my information except inspectors?

Yes. According to the law, the Federal Tax Service does not have to disclose personal data of applicants.

Is it possible to write an appeal anonymously?

No. In court cases there are always plaintiffs and defendants. Even if the case was considered in a special proceeding (without a defendant), it will not be possible to challenge a decision or resolution anonymously.

How can I find out the results of the audit if the complaint was sent anonymously without indicating a postal or email address?

No way. In this case, you will not be sent an inspection report. You can find out the result only through a third party who communicates with the head or employee of the institution to which the complaint was sent. And there are no guarantees that the information will be reliable.

If there are violations of the Labor Code of the Russian Federation.

Most often, an individual complains to the Federal Tax Service against an employer who:

Officially does not employ the employee or writes “part-time” when actually working full-time.
Does not transfer contributions to the Pension Fund.
Does not pay “white” wages.
Does not provide employee tax information.

The Federal Tax Service has the right to fine an employer who concealed the true size of the tax base.

20% of the debt amount is charged if the fact of unpaid taxes or “black” wages is revealed. 40% - if inaccurate information about the taxable base is indicated in the declaration.

Important! When paying “black” and “gray” wages, both the employer and the employee who violated the Tax Code of the Russian Federation bear responsibility.

In Art. 198 of the Criminal Code of the Russian Federation states that every citizen is obliged to indicate all his income and pay taxes on it, otherwise a fine of up to 300 thousand rubles may be imposed.

This is interpreted as concealment of income.

Before writing a complaint, you need to collect information that will confirm violations of the Labor Code by the employer: photos - video materials, copies of documents that contain facts that the employee received “black” wages.

But there is no need to talk about anonymity here either; the documents must contain all the information that allows establishing a connection between the applicant and his employer.

Complaint to the tax office: where to file, sample.

Russian Post: how to write a complaint
Complaint about neighbors' redevelopment